Privacy Policy

Last updated: October 6, 2025

Privacy Policy

This Privacy Policy describes how Bern One entertainment (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from BernOneEntertainment.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with legal obligations, enforce our terms of service, and protect or defend our rights and those of our users.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

  • Contact details including your name, address, phone number, and email.
  • Order information including your billing address, shipping address, payment confirmation, and phone number.
  • Account information such as username, password, and security details.
  • Shopping information including items viewed, added to cart, loyalty points, reviews, referrals, gift cards, and purchases.
  • Customer support details, including messages or other information you provide when communicating with us.

Information We Collect about Your Usage

We may automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include device and browser details, IP address, network information, and data on how you interact with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

  • Companies who support our Site and Services, such as Shopify.
  • Payment processors who collect payment information to process your orders.
  • Advertising and analytics partners who help us understand how users engage with our Site and Services.

How We Use Your Personal Information

  • Providing Products and Services: To process your payments, fulfill your orders, manage your account, and handle returns or exchanges.
  • Marketing and Advertising: To send marketing, promotional, or advertising communications by email, SMS, or postal mail.
  • Security and Fraud Prevention: To detect, investigate, and respond to potential fraud or illegal activity.
  • Communicating and Service Improvement: To provide customer support and enhance the Services based on user feedback.

bern One entertainment

Like many websites, we use Cookies on our Site. For specific information about the Cookies used to power our store through Shopify, see Shopify’s Cookies Policy. We use Cookies to improve our Site and Services, remember preferences, and run analytics. Most browsers accept Cookies by default, but you can set your browser to reject them. Blocking Cookies may affect your user experience.

How We Disclose Personal Information

We may share your personal information with vendors, service providers, business partners, affiliates, and legal authorities as required, to fulfill contracts, comply with the law, or protect our rights.

Third Party Websites and Links

Our Site may link to third-party websites. We are not responsible for the privacy or security of these sites. Please review their respective privacy policies before sharing personal data with them.

Children's Data

Our Services are not intended for children under 16. We do not knowingly collect data from minors. If a child has provided personal data, parents may contact us to request deletion.

Security and Retention

While we implement security measures to protect your information, no system is completely secure. We retain your personal information as long as necessary for business, legal, or operational purposes.

Your Rights

Depending on your location, you may have rights to access, delete, correct, or transfer your personal information, opt out of marketing or data sharing, and withdraw consent. You may exercise these rights by contacting us.

Complaints

If you have concerns about how we process your personal data, please contact us first. If unresolved, you may have the right to file a complaint with your local data protection authority.

International Users

We may transfer your information outside of your country, including to service providers in other regions. We rely on approved data transfer mechanisms such as Standard Contractual Clauses where required.

Contact

For questions about this Privacy Policy or to exercise your privacy rights, please contact us at:

Address: 901 A Street, Suite C, San Rafael, CA, 94901, US

For purposes of applicable data protection laws, bern One entertainment is the data controller of your personal information.